Buyer's Terms & Conditions
This website is operated by The Luxe Library Pte Ltd ("The Luxe Library"). Throughout the site, the terms “we”, “us” and “our” refer to The Luxe Library.
Wherever used the terms below in the Terms, unless there is anything repugnant to the subject or context thereof, the expressions listed below shall have the following meaning:
"Agreement(s)" means any contract entered into between the Buyer and The Luxe Library all Schedules thereunder, and/or all amendment(s)/ addendum(s) to such contract including such other document(s), which are made a part to such contract by reference including but not limited to specific agreement between Parties on invoice as and when required by The Luxe Library with prior intimation to the Buyer;
"Buyer" means the buyer of a Sale Item(s) which is sold through the Luxe Sales section of the Website. It shall not apply to the buyer of any items sold through the LuxeArmour section of the Website;
"The Luxe Library", means The Luxe Library Pte Ltd, a private limited company registered in Singapore, having Unique Entity Number 20171711H;
"Sale Item(s)" means any garments, accessories, shoes, bags and/or such or other item being sold via the Luxe Sales section of the Website. It does not include any items sold via the LuxeArmour section of the Website.
"Marketing Price" means the price at which the Sale Item(s) is marketed on the Website (i.e. an agreed Provisional Price between The Luxe Library and the Seller);
"Seller(s)" the third party person(s) named who is the owner of the Sale Item(s) and who has exclusively consigned the Sale Item(s) to The Luxe Library to sell the Sale Item(s) on the behalf of such seller and;
1: DISPLAY OF ITEMS ON THE WEBSITE
1.1 All Items offered for sale on the Website are new, used or "pre-owned" items which The Luxe Library is selling as agents on behalf of private third party Sellers. By agreeing to these Terms you acknowledge that in offering to purchase and/or purchasing any Item we act as agent for a Seller (our principal).
1.2 While The Luxe Library makes every effort to describe and display every item as accurately as possible, the Buyer should be aware that the color and appearance of the Item as displayed on the Buyer’s computer monitor or any other display may differ from the actual color and appearance of the Item(s).
1.3 Items sold through the Website are sold "as is" and accordingly we encourage the Buyers to carefully review all photographs and the description of the condition of any Sale Item(s) which the Buyers are considering purchasing from the Website. The Luxe Library also encourages the Buyer to contact The Luxe Library if the Buyer has any queries about a Sale Item(s) before making an offer to purchase the Sale Item(s), by email at email@example.com.
1.4 The Marketing Price is designed to reflect the fact that the Sale Item(s) is pre-owned, taking into account the condition of the Sale Item(s) and a number of other factors including, without limitation, the original retail price of the Sale Item(s), the age and style of the Sale Item(s) and other relevant market factors.
1.5 The display of Items and prices on the Website does not constitute an offer on our part and is only an invitation to treat. There will be no Agreement that shall come into existence unless and until The Luxe Library accepts the Buyer order for a Sale Item(s). The Buyer agree(s) that The Luxe Library may, for reasons that The Luxe Library deems fit, reject the offer of the Buyer to purchase the Sale Item(s).
2: ORDERING ITEMS
2.1 Once the Buyer has placed the order on the Website with The Luxe Library will send the Buyer an acknowledgement by way of an email. The Buyer agrees that this email is merely a confirmation that The Luxe Library has received the offer for placing the order by the Buyer and does not in any manner constitute or deem to constitute an acceptance for the order.
2.2 Acceptance of the aforementioned order will be deemed to have occurred when The Luxe Library emails the confirmation that the Sale Item(s) has been dispatched to the Buyer, at which point an Agreement will come into existence between the Parties. The Agreement shall be governed by these Terms to the exclusion of all other terms, conditions and representations whether written or oral.
2.3 The Buyer agrees and acknowledges that The Luxe Library reserves the right in The Luxe Library's absolute discretion to reject any order that is placed with The Luxe Library and/or to withdraw any Sale Item(s) displayed on the Website at any time before the Buyer’s order is accepted in the aforementioned manner and that The Luxe Library shall not be liable to pay to the Buyer any payment and/or compensation for such an order other than the amount, if any, which has been paid by the Buyer for placing the order with The Luxe Library.
2.4 If the Buyer enters into the Agreement with The Luxe Library on behalf of a business and/or any other person (natural person and/or a legal person or entity), the Buyer represents that the Buyer has the authority to legally bind the such business and/or any other person (natural person and/or a legal person or entity) to the Agreement. If however, the Buyer is unable to bind such business and/or any other person (natural person and/or a legal person or entity) then this Terms would apply to the Buyer as if it was the Buyer who has made the Agreement.
3: PRICES, PAYMENT & DELIVERY
3.1 All the prices of the Sale Item(s) are exclusive of postage and payments fee which shall be charged as an additional fee.
3.2 All delivery times referred to above are estimates only, and The Luxe Library does not accept any liability for failure to deliver the Sale Item(s) within the stated delivery period, provided however, that the delivery occurs within 30 days from the date of the order of the Buyer.
3.3 The Luxe Library accepts the payment in Singapore Dollars only by cash on delivery, by credit, debit card or Paypal. However, The Luxe Library may accept other forms of payment from time to time, which will be clearly indicated on the Website.
3.4 If the Buyer is paying by credit or debit card, in making payment the Buyer confirms that the credit/debit card that is being used is the Buyer’s or that the Buyer has specific authority to use it to buy from The Luxe Library. If the Buyer is paying by Paypal the Buyer confirms that the Paypal account belongs to the Buyer and/or the has the authority to make the payment.
3.5 Payment will be debited from the account of Buyer (from which the payment is being made) on the day on which the Buyer has placed the order with The Luxe Library.
3.6 The Buyers who are holders of credit or debit cards and/or the Holders of the cards who have authorized the use of the cards by the Buyers may be subject to validation checks and authorization by issuer of their card. The Luxe Library accepts no responsibility for your card issuer to refuse payment authorization and The Luxe Library shall not be liable for any resulting delay or non-delivery.
3.7 Items will be insured by The Luxe Library prior to postage until the Sale Item(s) is delivered. Once the Buyer has confirmed the receipt of delivery of the Sale Item(s) by means of a signature then the responsibility of Buyer’s Sale Item(s) is then passed to the Buyer and The Luxe Library will no longer be the held responsible for any damage and/or loss caused to the Sale Item(s). If someone else signs for delivery of the Sale Item(s) on the behalf of the Buyer (whether or not they have authority to do so), the Buyer shall be treated as having received the Item.
3.8 The Luxe Library aims to dispatch the Sale Item(s) within 3 (three) working days i.e. day(s) other than Saturday and Sunday (“Working Days”) of receiving the order of the Buyer (if accepted), the office hours of The Luxe Library for shipping are 9.00am – 6.00pm (Singapore time). The Luxe Library does not accept any liability for failure to dispatch Items within the abovementioned time frame.
3.9 When shipped outside of Singapore, any Item purchased from The Luxe Library may be subject to import duties and taxes. The Buyer will be responsible for payment of any such import duties and taxes. The Luxe Library has no control over these charges and encourages the Buyer to contact the local custom office of the Buyer for further information before placing your order.
3.10 The Buyer must be informed and comply with all applicable laws and regulations of the country for which the products are destined. The Luxe Library will not be liable for any breach by the Buyer of any such laws.
4: CUSTOMS AND DUTIES
Orders shipped outside of Singapore may be subject to import taxes, customs duties and other fees levied by the destination country. All orders are delivered duties unpaid, and all import taxes, duties and customs fees, as well as compliance with the laws and regulations of the destination country, are the responsibility of the Buyer. Payment is usually collected at time of delivery. The Luxe Library may provide the international shipper with the product details, including cost, as well as Buyer’s name and address or other contact details, so that the information can be provided to destination customs or postal authorities, to the extent required under the laws and regulations of the destination country.
5.1 The Sale Items are non-refundable and non-exchangeable. This is because they have been verified by our team of experts and match the Seller’s description. If the item you received was not sold as described or is inauthentic, you may file a Misrepresentation Claim to request a return and full refund. You should file the Misrepresentation Claim within 7 working days of receiving your order. Our team will review your claim. If we determine the item is a designer replica, or was otherwise misrepresented, we shall send the Buyer an email notifying them of the approval of the Misrepresentation Claim. The Buyer should return the item to us (the “Return Item”) and will get a full refund back to your original payment source, subject to the terms below.
5.2 Where a Misrepresentation Claim has been approved by us, we will arrange for free collection of the Returned Item from the Buyer. The Item must be returned to The Luxe Library in the same condition as that in which the Buyer received it, with all tags and labels still attached. The Luxe Library requires that the Buyer package the Item carefully during transit to ensure that it reaches The Luxe Library in good condition.
5.3 Returns outside of the timeframes described above may be accepted at the sole discretion of The Luxe Library and may only be refunded as a store credit.
5.4 These above policies only apply to purchases done on-line. The Luxe Library does not accept returns of products purchased during a physical transaction (physical events or styling sessions).
6: LIMITATION OF LIABILITY
6.1 Save to the extent required by law, we shall not be liable for any inaccuracy, error, misdescription or omission in any description of an Item marketed on the Website or otherwise.
6.2 To the fullest extent permitted by law, we shall not be liable to you under these Terms for any loss of profits, loss of business opportunity, wasted expenditure, goodwill, reputation or revenue or for any indirect consequential or economic loss or damage whatsoever howsoever arising out of or in connection with these Terms or the performance of the Agreement or any breach of the Terms or Agreement by us.
6.3 Our aggregate liability to you under these Terms shall be limited to a sum equivalent to the total value of your order.
6.4 The limitations in clauses mentioned above shall not apply to limit our liability if and to the extent that we have been guilty of fraud or dishonesty, or in relation to a claim for death or personal injury resulting from our negligence.
6.5 The Luxe Library shall not be liable to the Buyer for any loss or damage arising as a result of our being prevented from performing our obligations under these Terms by reason of circumstances beyond our reasonable control.
6.6 The Luxe Library is an intermediary between Sellers and Buyers, thus we shall not be liable if Sellers list counterfeit in the Website. Nonetheless, The Luxe Library is obliged to report to Singapore Customs office if it identifies any individual trying to sell counterfeits.
6.7 None of the provisions contained in these Terms affect your statutory rights.
7.1 You may not assign or transfer your rights and/or obligations under these Terms or any Agreement into which these Terms are incorporated.
7.2 No person other than The Luxe Library or a Buyer shall have any rights to enforce any of these Terms or any Agreement into which these Terms are incorporated.
7.3 Our aggregate liability to you under these Terms shall be limited to a sum equivalent to the total value of your order.
The Terms may be modified by The Luxe Library, such modified terms would be applicable from the day they form part of the Terms and will be applicable uniformly on all Buyers (both present as well as the future Buyers). The Buyer is required to update regarding such modification made to the Agreement.